Refunds
Refunds for Goods
Refund requests must be made within 10 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
All Returns must be authorized. Contact Us for Details at theupscalesmoker@gmail.com.
Shipping
Thank you for visiting and shopping at The Upscale Smoker. The Upscale Smoker ships all of our orders via USPS. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
All orders are processed within 2 business days. Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order via USPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Customs Fees and Import Taxes
The Upscale Smoker is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
PO Box 2540, Aquebogue NY 11931
Copyright © 2023 The Upscale Smoker - All Rights Reserved.
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